Engram

Shipping and returns

Production and delivery

• Every print is made to order in 2 to 5 business days by our print partner, in the US, UK or EU depending on where it is going, so most orders avoid import duties.
• Standard shipping is free. Typical delivery after production is 3 to 4 business days in the US, 3 to 5 in the UK and 4 to 9 in the EU.
• For a date that matters, order at least two weeks ahead in the US and UK and three weeks ahead in the EU. Digital downloads arrive within minutes.

Damaged, misprinted or lost

Tell us within 30 days of delivery (or of the expected delivery date, if it never arrived) at [email protected], with your order number and a photo of any damage, and we will replace the print or refund you.

Change of mind

Each Engram is personalised from your words, so we can't accept returns for a change of mind. Please check your words carefully in the preview before ordering.

Address problems

Please check your address at checkout. If a parcel comes back because the address was wrong, we can resend it for the cost of shipping.

Last updated 2026-10-15.